{"id":8976,"date":"2018-05-19T09:47:08","date_gmt":"2018-05-19T09:47:08","guid":{"rendered":"https:\/\/www.able-europe.eu\/legal-english\/clerical\/client-support\/"},"modified":"2019-03-28T20:39:15","modified_gmt":"2019-03-28T19:39:15","slug":"client-support","status":"publish","type":"page","link":"https:\/\/www.able-europe.eu\/en\/legal-english\/clerical\/client-support\/","title":{"rendered":"Client Care\/Support"},"content":{"rendered":"

[et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.72″ custom_css_main_element=”border-bottom: 10px solid #f4f4f4;” next_background_color=”#000000″][et_pb_fullwidth_slider admin_label=”Title Header” _builder_version=”3.8″ custom_padding=”|||” box_shadow_blur=”10px” box_shadow_color=”rgba(0,0,0,0.1)” header_level=”h1″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][et_pb_slide heading=”Legal English for Client\/Care Support” use_bg_overlay=”on” bg_overlay_color=”rgba(0,0,0,0.49)” use_text_overlay=”off” admin_title=”Title Header” _builder_version=”3.8″ header_font=”||||” header_text_color=”#ffffff” body_font=”||||” background_image=”https:\/\/www.able-europe.eu\/wp-content\/uploads\/2016\/07\/legalenglish_mandantenbetreuung.jpg” background_size=”initial” custom_button=”off” button_on_hover=”on” button_link=”#” background_color=”rgba(255,255,255,0)” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” background_video_pause_outside_viewport=”on” text_border_radius=”3″ alignment=”center” child_filter_hue_rotate=”0deg” child_filter_saturate=”100%” child_filter_brightness=”100%” child_filter_contrast=”100%” child_filter_invert=”0%” child_filter_sepia=”0%” child_filter_opacity=”100%” child_filter_blur=”0px” child_mix_blend_mode=”normal” background_layout=”dark” text_shadow_style=”none” header_text_shadow_style=”none” body_text_shadow_style=”none” button_bg_use_color_gradient=”off” button_bg_color_gradient_overlays_image=”off” button_use_icon=”on” button_text_shadow_style=”none” box_shadow_style_button=”none” text_shadow_horizontal_length=”0em” text_shadow_vertical_length=”0em” text_shadow_blur_strength=”0em” header_text_shadow_horizontal_length=”0em” header_text_shadow_vertical_length=”0em” header_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” button_text_shadow_horizontal_length=”0em” button_text_shadow_vertical_length=”0em” button_text_shadow_blur_strength=”0em”]<\/p>\n

Support and care for your clients\/customers with excellent Legal English.<\/p>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.47″ prev_background_color=”#000000″ next_background_color=”#002768″][et_pb_row background_repeat_1=”no-repeat” background_repeat_2=”no-repeat” _builder_version=”3.0.72″][et_pb_column type=”3_4″][et_pb_text module_class=”lhs-border” _builder_version=”3.17.2″ custom_padding=”||20px|”]<\/p>\n

LEGAL ENGLISH CLIENT\/CUSTOMER CARE<\/h3>\n

Your law firm increasingly receives visitors from abroad. Of course, your job is to make them feel comfortable in the law firm. In the training courses, you check the correctness of the phrases you often use. The typo + error devil is persistent: this seminar will show you how to roll out the red carpet for every visitor.<\/p>\n

The Legal English Client Care course provides you with practical tools for reception work. Grammatical terminology structures are also revised. Naturally, you will practise what you have learned in written exercises and spoken dialogues.<\/p>\n

[\/et_pb_text][et_pb_text module_class=”lhs-border” _builder_version=”3.17.2″ custom_padding=”||20px|” animation_style=”fade”]<\/p>\n

SOME OF THE TYPICAL SIMULATIONS TO BE PRACTISED AND OPTIMIZED<\/h3>\n
    \n
  1. Situations you know well, but you wish to practise and perfect with a friendly native speaker to feel secure.<\/li>\n
  2. Welcome: Make your guest(s) feel comfortable: Cup of coffee, the guest\u2019s coat, the umbrella, a magazine\/paper and a chair.<\/li>\n
  3. Important phone calls during reception work.<\/li>\n
  4. Sometimes everything goes wrong: the lawyer is delayed, his hotel booking gets lost, you have three people waiting to see their lawyer.<\/li>\n
  5. Tact is needed: you may have to expertly get rid of an annoying spontaneous visitor; you have to listen to a client\u2019s violent complaint and respond accordingly.<\/li>\n
  6. Expressing kind words of farewell.<\/li>\n
  7. You explain the way to the visitor: to the lawyer in the office, to the taxi rank, to the hotel, to the bus or subway station or to the airport.<\/li>\n
  8. You describe to the visitor the sights of your city such as galleries, museums or landmarks of the city.<\/li>\n
  9. Let’s be nice: typical courtesies in English.<\/li>\n<\/ol>\n

    [\/et_pb_text][et_pb_text module_class=”lhs-border” _builder_version=”3.2″ custom_padding=”||20px|” animation_style=”fade”]<\/p>\n

    OBJECTIVES OF LEGAL ENGLISH CLIENT CARE<\/h3>\n
      \n
    1. Gain more self-confidence at the reception.<\/li>\n
    2. Make your English-speaking clients feel more comfortable. Give them a friendly, professional welcome.<\/li>\n
    3. Look after your clients: a little small talk; professional expressions for receiving your visitors.<\/li>\n
    4. Be considerate: integrating pleasant behaviour into reception activity.<\/li>\n
    5. Roll out a symbolic red carpet for each visitor.<\/li>\n<\/ol>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″][et_pb_sidebar admin_label=”Sidebar (legal blog)” orientation=”right” area=”et_pb_widget_area_2″ show_border=”off” module_class=”side-button” _builder_version=”3.0.72″ custom_css_widget=”border-left: 3px solid #f4f4f4;||padding-left: 20px;||padding-top: 10px;” custom_css_title=”color: #002768;” remove_border=”on” global_module=”7540″ saved_tabs=”all” \/][et_pb_sidebar admin_label=”Sidebar (contact)” orientation=”right” area=”et_pb_widget_area_3″ show_border=”off” module_id=”sticker” module_class=”side-button” _builder_version=”3.0.72″ header_font=”||||” header_font_size_tablet=”18″ header_font_size_phone=”18″ header_letter_spacing_tablet=”0px” header_letter_spacing_phone=”0px” header_line_height_tablet=”1em” header_line_height_phone=”1em” body_font=”||||” body_font_size_tablet=”14″ body_font_size_phone=”14″ body_letter_spacing_tablet=”0px” body_letter_spacing_phone=”0px” body_line_height_tablet=”1.7em” body_line_height_phone=”1.7em” custom_css_widget=”border-left: 3px solid #f4f4f4;||padding-left: 20px;||padding-top: 10px;” custom_css_title=”color: #002768;” remove_border=”on” global_module=”7507″ saved_tabs=”all” \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.77″ background_color=”#002768″ custom_padding=”0||10px||false|false” prev_background_color=”#ffffff” global_module=”7373″][et_pb_row global_parent=”7373″ _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text global_parent=”7373″ _builder_version=”3.2″ text_font=”|on|||” text_orientation=”center” background_layout=”dark” module_alignment=”center”]<\/p>\n

      You’ll benefit from our high-quality, effective courses.<\/p>\n

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