{"id":8962,"date":"2018-05-19T08:57:35","date_gmt":"2018-05-19T08:57:35","guid":{"rendered":"https:\/\/www.able-europe.eu\/legal-english\/clerical\/telephone\/"},"modified":"2019-03-20T12:58:17","modified_gmt":"2019-03-20T11:58:17","slug":"telephone","status":"publish","type":"page","link":"https:\/\/www.able-europe.eu\/en\/legal-english\/clerical\/telephone\/","title":{"rendered":"Phoning in Legal English"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.0.72″ custom_css_main_element=”border-bottom: 10px solid #f4f4f4;”][et_pb_fullwidth_slider show_content_on_mobile=”off” show_cta_on_mobile=”off” admin_label=”Title Header” _builder_version=”3.17.6″ header_level=”h1″ custom_padding=”|||” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][et_pb_slide heading=”The Good Tone on the Phone” use_bg_overlay=”on” bg_overlay_color=”rgba(0,0,0,0.49)” use_text_overlay=”off” admin_title=”Title Header” _builder_version=”3.17.6″ header_font=”||||” header_text_color=”#ffffff” body_font=”||||” background_color=”#ffffff” background_image=”https:\/\/www.able-europe.eu\/wp-content\/uploads\/2016\/07\/legalenglish_telefonate.jpg” background_size=”initial” button_on_hover=”on”]<\/p>\n

The Right Tone on the Phone – Phoning at the Law Office<\/p>\n

[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row background_repeat_1=”no-repeat” background_repeat_2=”no-repeat” _builder_version=”3.0.72″][et_pb_column type=”3_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on” background_repeat=”no-repeat”][et_pb_text module_class=”lhs-border” _builder_version=”3.17.6″ module_alignment=”left” custom_padding=”||20px|” border_style=”solid”]<\/p>\n

\u00a0THE RIGHT TONE ON THE PHONE: PHONING FOR THE LAW FIRM<\/h3>\n

Scenario 1<\/strong>: You are a trained legal assistant, lawyer\u2019s or notary assistant, paralegal or a foreign-language multilingual assistant. Do you speak relatively fluent English?<\/p>\n

Part of your job is, of course, PHONING FOR THE LAW FIRM<\/strong>: Nevertheless, you do not want to take too many risks on important calls. You want to avoid all possible misunderstandings. For a reasonable price, you will gain the confidence you are looking for.<\/p>\n

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Scenario 2<\/strong>: You sometimes have to deal with callers with awkward, stressful personalities, non-native speakers and a variety of “telephoning styles”, which may throw you off balance? Over to ABLE…<\/p>\n

Scenario 3<\/strong>: Occasionally a caller cannot express him- or herself. Poor English, strange accent, weak pronunciation. Let\u2019s be frank: switching from your native language suddenly to English is no easy task.<\/p>\n

Let’s show you how to do it.<\/strong>\u00a0<\/p>\n

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Our course “PHONING FOR THE LAW OFFICE: THE RIGHT TONE ON THE PHONE<\/strong>” is exactly the right workshop for you.<\/p>\n

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WHAT DO I LEARN IN THIS COURSE?<\/h3>\n

In the first part of the workshop, “Legal English for Telephone Calls” you will use typical telephone phrases and standard phrases \u2013 one-to-one, in pairs and in small closed groups.<\/p>\n

The aim is to prepare you for everyday job situations. You will practise strategies for problematic everyday matters, e.g. emotional, rude or unclear callers.<\/p>\n

In the second part, you will call English-speaking contact persons so you can immediately practise what you have learned.<\/p>\n

You will receive constructive tips on how to be more efficient and correct.<\/p>\n

You will become familiar with English-language callers. You will learn about differences in calling habits between Great Britain, the United States, and Germany.<\/p>\n

You will also train your telephone voice, as a “German” voice may sound monotonous during longer conversations. You should, of course, sound fresh, lively and friendly. This also helps to cover up small mistakes.<\/p>\n

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EXAMPLES OF \u201cPHONING FOR THE LAW FIRM\u201d SCENARIOS:<\/h3>\n
    \n
  1. Above all, you will practise calls important for you.<\/li>\n
  2. Delight every caller with your positive, confident manner.<\/li>\n
  3. Your helpfulness, patience and considerate manner as well as your sovereignty will convince the conversation partner.<\/li>\n
  4. Of course, you also practise scheduling: agreeing, postponing, bringing forward and cancelling meetings, conferences and appointments.<\/li>\n
  5. You will receive important tips on how to treat the client individually and win her\/him over at the same time.<\/li>\n
  6. You will practise how to deal with the negative reactions of your callers.<\/li>\n
  7. You will also learn how to cope with fast or unclear, even rude callers.<\/li>\n
  8. Soon you will be fitter for making small talk, when you need it.<\/li>\n
  9. Your manner will soon become more relaxed, friendlier on the phone.<\/li>\n<\/ol>\n

    [\/et_pb_text][et_pb_text module_class=”lhs-border” _builder_version=”3.17.6″ module_alignment=”left” custom_padding=”||20px|” animation_style=”fade”]<\/p>\n

    YOUR BENEFIT AS YOUR COLLEAGUE\u2019S SUPERIOR<\/h3>\n

    Equipped with the workshop knowledge and practice gained from “PHONING FOR THE LAW FIRM”, your assistants will handle all incoming calls more confidently. English-speaking callers will immediately recognize that your law firm is a professional and client-friendly managed law firm. <\/strong><\/p>\n

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    You’ll benefit from our high-quality, effective courses.<\/div>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_button button_url=”https:\/\/www.able-europe.eu\/en\/bookings\/” button_text=”BOOK A COURSE” button_alignment=”center” admin_label=”Book Button” _builder_version=”3.16″ custom_button=”on” button_text_size=”36″ button_text_color=”#ffffff” button_bg_color=”#bf0b32″ button_border_width=”0″ button_use_icon=”off” button_text_size_tablet=”30″ button_text_size_phone=”20″ button_text_size_last_edited=”on|desktop” background_layout=”dark” button_text_color_hover=”#ffffff” button_bg_color_hover=”#000000″ button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#000000″ button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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