FACT: TRADITIONAL ENGLISH SKILLS ARE NOT ENOUGH IN THE HOTEL BUSINESS!
In almost every hotel, special Business English skills for hotels are necessary: at the reception, in the restaurant or at the bar. Even cleaning staff need a very basic level of English for their daily contact with hotel guests.
Staff and colleagues have to polish up their knowledge to handle more demanding tasks, especially at the reception and the secretary’s office.
POLISH UP YOUR BUSINESS ENGLISH FOR THE HOTEL INDUSTRY
Phoning involves all kinds of language difficulties – incomprehensible native and foreign accents, formal and spoken words and phrases, unclear and fast articulation.
The colleagues may need differentiated knowledge coupled with complaint management strategies.
All the employees in contact with the guests have to be able to express themselves in every situation.
After doing intensive hotel-relevant exercises, hotel staff will soon acquire the language they need every day.
A small investment in language and communication will also create a pleasant communicative atmosphere between guests and staff, valued by everyone. Word of mouth from guest to guest is the best recommendation.
HERE ARE JUST A FEW USES OF THE FOREIGN LANGUAGE:
- Reception and restaurant situations
- Guest inquiries: room reservation by phone; room categories; dates and times; conference rooms.
- Standard communication with foreign hotel guests: a cordial welcome; checking-in; checking-out; showing the way to facilities inside the hotel and places of interest outside. Bookings & extending the stay at the hotel; exchange rates; hotel bill questions.
- Explaining recommendable excursions with brochures and maps.
- Explaining room installations and hotel equipment, including services.
- Accepting and delivering room service orders.
- Solving the guests’ problems during their stay.
- Successful complaint management.
- Explaining and recommending menu specialities.
- Writing e-mails and making phone calls.
Shine in spoken and written English? In the hotel industry a “must”. Take our special course “Business English for the Hotels”. Get ahead of your competitors and spread the message: “We speak English to our guests for you and with you.”